A little help. A clearer next step.
Answers for customers planning a project and Media Pros building their presence on Hire Media Pro.
How do I request quotes?
Choose Get quotes, complete your service-specific brief and sign in with a confirmed email to submit. It is free to request and compare up to three quotes. Your unfinished draft is saved on this device for up to seven days.
Where do I find quotes and project updates?
Open My workspace in Client view for your requests, proposals and bookings. After accepting a quote, use the booking for messages and delivery links. Only the professional whose proposal you accept receives your selected phone or email contact details.
What if no professional is available nearby?
Availability depends on the service, coverage and project details. An open request is not a promise of a response. Check the status in your workspace and consider remote delivery or a wider service area where the work allows it.
How do I join or update my professional profile?
Apply through Join as a Media Pro, then use Pro view to manage your profile. Include your services, service areas and portfolio; optional photos, captions, service tags, team size and experience help customers understand your work. Public listings require administrator approval.
How do quote credits and plans work?
Starter Pro is free and includes 5 credits per month. Growth Pro costs ₦15,000 per month and includes 40 monthly credits. One proposal uses one credit. Top-ups cost ₦5,000 for 10, ₦10,000 for 25 or ₦18,000 for 50 credits. Purchased top-up credits do not expire and are used after monthly credits. See your balance and payment options in Pro view.
How do I submit verification documents?
Open Trust & Verification in Pro view. Submit a supported government ID, bank account details and, if applicable, CAC documents and social proof. Administrators review submissions; private documents do not appear on your public profile.
Who receives my project payment?
You pay your chosen professional directly on the terms you agree. Stripe checkout is for professional plans and credit packs only. Hire Media Pro does not hold customer project payments or provide escrow.
How do I raise a booking issue?
Open the booking and choose Get support. Describe the issue for administrator review. Keep agreed changes and relevant delivery details in booking messages. Support review does not guarantee a refund or replace your agreement with the professional.